Returns & Exchanges

Return & Exchange Policy

At Varcas Automobiles, we aim to deliver genuine and high-quality EV two-wheeler spare parts. If you face any issues with your order, please read our return and exchange policy below.

Eligibility for Returns

We accept returns only under the following conditions:

• You received a damaged product

• You received a wrong product

• The product has a manufacturing defect

To be eligible:

• The item must be unused

• It should be returned in the original packaging with invoice

• Return request must be raised within 3 days of delivery

Non-Returnable Items

Returns will not be accepted if:

• The product is damaged due to customer handling

• The product is used, installed, or altered

• The return request is raised after 3 days

• Packaging, labels, or invoice is missing

Exchange Policy

• Exchanges are allowed only for wrong or defective products.

• Once approved, we will ship the replacement within 5–7 working days.

How to Raise a Return / Exchange Request

Please contact our support team with:

• Order ID

• Clear images or video of the issue

• Reason for return or exchange

Email: support@varcasautomobiles.com

Refund Policy

• Refunds are processed only after inspection of the returned product.

• The amount will be refunded to the original payment method within 5–10 working days after approval.

• Shipping charges are non-refundable.

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once the order is shipped, cancellation is not possible.

If you have any questions, feel free to reach out to our support team. We are always here to help!